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Un servicio legendario WALLACE D. WATTLES Pero su alegría se desvanece Pero su alegría se desvanece cuando piensa que Utiliza este libro para hacer cosas que importan Michael Bungay Stanier consigue destilar grandes y complejas ideas en un conocimiento accesible y práctico Imprescindible para crear una cultura organizacional de atención al cliente A cualquier empresa le gustaría ser reconocida por su excelente calidad de servicio de atención al cliente
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